Refund policy

 

If you are not satisfied with your purchase, you have 30 days from the delivery date to return your piece(s) and receive a refund back on the original form of payment.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

After 30 days, you will be issued a store credit for the amount of the piece(s).

Shipping charges will not be refunded.

To start a return, you can contact us at bonjour@lechateauatl.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.